Suggestions & Complaints
Making a Suggestion
If you have any ideas or suggestions on how we improve the care that we deliver to our patients or the services that we provide, please let us know. You can do this by contacting the practice directly on 0151 734 3535.
Making a Complaint
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event. This should ideally be within a few days, giving as much detail as you can, as this helps us to establish what happened more easily.
In any event, this should be:
Made within 12 months of the incident
Made within 12 months of you becoming aware of the matter
Send your written complaint to:
Bernadette McLennan - Complaints Manager
Dunstan Village Group Practice
131 Earle Road
We are also able to provide you with a form to register your complaint or a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this.
You may also make your complaint directly to NHS England who commission our service:
Telephone: 0300 311 2233
Post: NHS England, PO Box 16738, Redditch, B97 9PT
For information about suggestions and complaints, please refer to our Practice Leaflet.